Will you be our new Customer Success Manager (2)?
Would you like to boost your career at a growing
company with a high focus on personal development?
Send your CV and motivation to
jobs@copernica.com
Are you ready to guide customers to success?
Copernica is looking for enthusiastic customer success managers, whether you are just starting out in your career or already have experience. With us you get the opportunity to grow and develop yourself in a dynamic environment.
Your role at Copernica
As a Customer Success Manager you are the link between our software and our customers. You will take over from our business development managers as soon as a new license has been taken out. You then build your own customer portfolio and remain responsible for their success. You give demos, draw up contracts, and use your expertise to take our customers' email marketing strategy to the next level.
What do we offer?
Extensive training process
Get to know our software inside and out with our in-depth training program. Start with smaller clients and grow to more challenging accounts. Experienced colleagues are always ready to share knowledge.
Development
Once you master the software, there are countless opportunities to grow. Whether you have a commercial or technical attitude, at Copernica you get the opportunity to specialize and excel.
Hybrid working
Work at our office next to Amsterdam Central Station with a view over the IJ or from home. We provide the complex facilities, including laptop, telephone and a comfortable workplace.
Attractive compensation
In addition to a competitive salary, we reimburse your travel, telephone and internet costs. We also offer a training budget, pension plan and share appreciation rights.
Dynamic corporate culture
Be part of our young, highly trained team. Enjoy an informal company culture and meaningful social events, both within and outside the Netherlands. Become part of our team at Copernica and help customers achieve their goals with our innovative software.
Who are you?
We are looking for a strategic, communicative professional who enjoys contact with customers. Our ideal colleague:
Has 1-3 years of relevant work experience in a customer-facing position;
Has experience in giving software demonstrations;
Has an affinity with IT and marketing;
Has basic knowledge of contract management;
Has a good command of the Dutch and English language;
Has an HBO or WO diploma;
Is available 40 hours per week;
Has a driver's license.
Salary: €3400 - €4200
About Copernica
Copernica is an Amsterdam-based SaaS company specializing in email marketing software. Our products (Marketing Suite, MailerQ, and SMTPeter) equip e-commerce marketers with powerful tools to maximize their email marketing effectiveness.
The hiring process
We've streamlined our hiring process to ensure efficiency while keeping it engaging and transparent. We strive to complete the entire process within three weeks, ensuring a swift and seamless experience for all candidates. Here's what you can expect:
Video call
Our HR department will kick things off to get to know each other and discuss skills, experiences and your expectations about the role.
On-site interview
If we both see a potential match, we will schedule an interview at our office with the hiring manager and someone from the team.
Assignment & assessment
Depending on the vacancy, we’ll ask you to complete an assignment and create a presentation. A skill assessment is also part of the hiring procedure.
Job offer
Do we both see a perfect fit? Then we will offer you the job and discuss all things needed to become a future ‘Copernican’.
What can you expect from Copernica?
Copernica offers a range of benefits and opportunities to support your professional growth and well-being, ensuring a rewarding experience for all employees.
Hybrid work
50% employer contribution pension premium
Full travel allowance
Bike loan/lease plan
Generous training budget
Career opportunities
Flexible working hours
25 vacation days
Home office facilitations
Virtual shares in Copernica
Fun parties and activities
Great lunches
Result-oriented and hybrid working
You will be assessed on results and decide for yourself where and when you work. This is possible remotely or at our beautiful office in Amsterdam. Copernica facilitates the equipment to build a good home office.
Open and direct communication
At Copernica there is an informal work culture. We constantly give each other honest and direct feedback to become better professionals and to maintain high quality standards.
Personal development
We like to invest in the development of our colleagues. In addition to a training budget, we encourage you to learn new things constantly. You work with colleagues who have a lot of knowledge and are happy to share it.
Career opportunities
At Copernica there is a lot of room to advance your career. Many colleagues now occupy roles and positions that are different from when they started.
Relaxing with colleagues
Having fun is essential to our company culture. On the sixth floor we have a sky lounge with a beautiful view over the IJ. We regularly organize drinks, barbecues, game and karaoke evenings, and themed parties. We also plan team outings and go on holidays together.
